Privacy notice
This notice explains how Couples in Mind handles personal information collected through this website. Couples in Mind is a collective of independent therapists. The website is not a patient portal, client record system, or booking platform.
Who is responsible for your information
Couples in Mind is responsible for the website, including routing enquiry forms to the right recipient. Each therapist is an independent practitioner and is responsible for their own clinical work, correspondence, records, and privacy information once they receive and respond to an enquiry.
If you contact a therapist through their profile, your message is sent directly to that therapist. If you use the media and non-therapy enquiry form, your message is sent to the collective inbox used for those enquiries.
What we collect through forms
The therapist enquiry form asks for your name, email address, your partner’s name and email address, the therapist you are contacting, and a short message about what has brought you to therapy. Please only provide your partner’s details with their knowledge. We respond to both partners because couples work begins with both people included from the first contact.
The media and non-therapy enquiry form asks for your name, email address, type of enquiry, organisation if relevant, and message. It is not monitored for therapy enquiries.
You do not need to include a full history in either form. Please include only what is needed for an initial reply. The forms are not for emergencies or urgent risk. If someone is in immediate danger, contact emergency services or an appropriate crisis service.
How we use your information
We use form information to route your enquiry, respond to you, make practical arrangements if therapy or another piece of work goes ahead, maintain the website, and protect the forms from misuse.
For therapy enquiries, the usual lawful basis is that the processing is necessary to take steps at your request before entering into a therapeutic contract with the therapist you contact. Where one partner provides the other partner’s details, we also rely on the legitimate interest in making contact with both partners when the details have been provided with that partner’s knowledge. If your message includes health information or other special category data, it is handled as part of providing confidential therapy services by a practitioner under professional duties of confidentiality.
For media and non-therapy enquiries, the lawful basis is our legitimate interest in receiving, considering, and responding to those enquiries.
Where form messages go
Form messages pass through the website and email delivery infrastructure before reaching the intended recipient. We use Resend to deliver form emails. Resend acts as an email delivery provider and may process data outside the UK, including in the United States, under its data processing terms.
The website is designed not to store form submissions in a public database and not to write message contents into routine platform logs. A copy of the message will exist in the recipient’s email account and may exist in delivery records held by email service providers.
How long information is kept
Couples in Mind does not keep a separate website database of form submissions. Emails are kept only for as long as needed to respond, manage any agreed work, meet professional duties, or handle a legitimate legal or safeguarding issue.
If you become a client of an individual therapist, their own privacy notice and clinical record retention arrangements apply.
Cookies and analytics
This website does not use advertising cookies, tracking cookies, or cross-site profiling technologies. We use privacy-friendly analytics to understand general patterns of use, such as which pages are visited and whether the site is working properly. These analytics are configured without cookies and are not intended to identify you personally.
The purpose of analytics is limited to understanding site-level usage and maintaining the website. It helps us answer questions such as:
- Which pages are being viewed
- Whether visitors are arriving from search or another website
- Whether the site is functioning as expected
- Which pages need improvement or updating
Links to other websites
This website may link to external sites, including therapist websites and professional bodies. Once you leave this site, the privacy practices of those websites are their own responsibility, and you should read their separate privacy notices.
Your rights
Under data protection law, you have rights over your personal data. These may include the right to ask for access to your information, correction of inaccurate information, deletion, restriction, objection, and a copy of information you have provided.
If your question concerns a therapy enquiry or therapeutic work with an individual practitioner, contact that therapist directly. If your question concerns the website or the collective inbox, use the contact page.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Therapy confidentiality
This notice covers the website and initial enquiries. It does not replace the privacy and confidentiality information given by an individual therapist if therapy begins.
Changes to this notice
This privacy notice may be updated from time to time. The current version will always be available on this page. If significant changes are made, we will note the date of the most recent update below.
Last updated: 27 April 2026